computer support
Got a problem with your computer? Need help installing new software? iiNet Computer Support can help
- Complimentary service for all iiNet Business plan customers
- Software troubleshooting & fault resolution
- Windows and Apple Mac operating systems supported
what is computer support?
iiNet Computer Support is a dedicated on-call phone service provided by Quick Knowledge, an approved iiNet partner, for a range of problems you may have with your computer or other electrical equipment
iiNet Computer Support covers computer troubleshooting and operational problems associated with the efficient use of all major desktop applications and software.
Computer Support covers all on-call phone support with on-site escalation for operational matters relating to printers, scanners, multi function centres, digital still cameras, webcams, microphones and speakers
how does it work?
Simply call our dedicated Business Sales & Support team on 13 24 49 with your problem and you'll be transferred to a friendly Computer Support professional who can help you over the phone, straight away.
what if I need on-site help?
For more serious problems you may need an on-site visit from a technician to fix the problem.. If so, we can arrange that over the phone.
Costs associated with an on-site visit are at the expense of the customer and will be estimated by Quick Knowledge prior to undertaking any work
what doesn't computer support cover?
There are some problems that Computer Support can't cover over the phone. Most of these can be supported with an on-site visit and an additional fee including
- Hardware fault repair
- Installation of equipment
- Virus & Spyware related problems
- Data back up & transfer.
- Network/wireless network security & support
iiNet does not condone or support anything relating to illegal software products or practices, nor any form of computer use deemed by iiNet to be unlawful or unethical.
